• Senior Customer Experience Researcher

    EMI Consulting is a boutique strategy-consulting firm, located in vibrant downtown Seattle, Washington. We have been pioneers in the clean energy space for more than twenty years. We work across the country with electric and gas utilities that are faced with considerable uncertainty in the changing energy landscape. We advise them on business strategies related to energy efficiency, renewable energy, new and emerging market opportunities, and successful customer engagement, helping them to carve out a path toward the Utility of the Future. Our team of smart, experienced M.S. and Ph.D. researchers has recognized expertise in energy policy, economic analysis, qualitative and quantitative research, consumer decision-making, market analytics, technology assessment, and data analysis.

     

    Make a Difference in the World

    If you are a Customer Experience Researcher who wants to apply your skills and expertise in an environment where true and substantive impact will be made, please read on.

    Our Customer Experience team strives to fuel the engine of change. They focus on how energy-related decisions are made throughout our economy—by homeowners, businesses, government agencies, schools, developers, contractors, manufacturers, and others. As part of this team, you will be charged with conducting state-of-the-art mixed-methods research and will be responsible for the design and execution of rigorous, creative, and insightful primary research that helps shed light on how customers make these decisions. You will work with your team to provide insights that inform strategic business decisions, helping our clients positively impact markets and develop new products/services related to energy efficiency, distributed energy resources, electric vehicles, micro grids, home automation, smart cities and future opportunities that build upon the ubiquitous Internet of Things. Your research will result in actions that change our environment and our world.


     

    Your Day-to-Day

    As a Senior Researcher on our Customer Experience Research Team, we’ll be looking to you for leadership in both the design and execution of qualitative research efforts that will reveal the unexpected, and you will support our Strategy Team in designing new programs and product offerings for clients. Your typical day may include:

    • Planning innovative research and evaluation studies
    • Leading and mentoring teams of junior researchers
    • Designing effective interview guides
    • Leading in-depth interviewing efforts
    • Developing qualitative data management strategies
    • Leading coding and analysis efforts
    • Interpreting key themes found in the research
    • Integrating qualitative and quantitative research findings
    • Communicating results in creative and visually-compelling ways

    No project is the same. Our work is fast-paced and varied, so you’ll help prioritize what we do to make sure clients get what they need, when they need it.


     

    About You

    You have 4-6 years of experience conducting applied qualitative research, specifically with a focus on customer and/or user experience and a solid academic background, preferably an M.A., M.S., or Ph.D. from a top-ranked university. You have a thorough understanding of the fundamentals of research methods and design. Your tools should include: in-depth interviews, focus groups, field observations, ethnographic and anthropological research, usability testing, content analysis, and other structured research methods. Although most of your work will be qualitative in nature, you should have a strong understanding of how to effectively design and implement mixed-methods studies. Experience with utilities or the clean energy sector is preferred but not required.

    What is required is that you have a passion for your work, seek out and look for fresh perspectives and insights, have a systems-thinking perspective, and want to make an impact. Excellent writing and presentation skills are also essential, as is the ability to tell a good story!

     

    The Core of Who We Are

    We have been pioneers in the clean energy space and are known for the high quality of our work, and the passion for innovation that we bring to each project. Our offices are on the top floor of an historic Pioneer Square loft warehouse, along the waterfront in Seattle, Washington. We offer a very competitive benefits package, are cubicle-free, and have created a great place to work. Think lots of white boards, Ping-Pong, sophisticated analytics, Macs, the occasional office dog, work-hard/play-hard. We prioritize collaboration, expect optimism, and insist upon mutual respect.

     

    How to Let Us Know About You

    We want to hear from you.

    We also want to let you know that every resume is reviewed and you will hear from us—yes or no—regardless of our decision. That’s just who we are.

    Email careers@emiconsulting.com with the following materials:

    • Resume
    • Cover letter; be bold, tell us something real about yourself
    • Writing sample
    • Three references who can speak to your character as well as your accomplishments

     

     

    EMI is an Equal Opportunity Employer and encourages workplace diversity.

     

  • Senior Customer Experience Researcher

    EMI Consulting is a boutique strategy-consulting firm, located in vibrant downtown Seattle, Washington. We have been pioneers in the clean energy space for more than twenty years. We work across the country with electric and gas utilities that are faced with considerable uncertainty in the changing energy landscape. We advise them on business strategies related to energy efficiency, renewable energy, new and emerging market opportunities, and successful customer engagement, helping them to carve out a path toward the Utility of the Future. Our team of smart, experienced M.S. and Ph.D. researchers has recognized expertise in energy policy, economic analysis, qualitative and quantitative research, consumer decision-making, market analytics, technology assessment, and data analysis.

     

    Make a Difference in the World

    If you are a Customer Experience Researcher who wants to apply your skills and expertise in an environment where true and substantive impact will be made, please read on.

    Our Customer Experience team strives to fuel the engine of change. They focus on how energy-related decisions are made throughout our economy—by homeowners, businesses, government agencies, schools, developers, contractors, manufacturers, and others. As part of this team, you will be charged with conducting state-of-the-art mixed-methods research and will be responsible for the design and execution of rigorous, creative, and insightful primary research that helps shed light on how customers make these decisions. You will work with your team to provide insights that inform strategic business decisions, helping our clients positively impact markets and develop new products/services related to energy efficiency, distributed energy resources, electric vehicles, micro grids, home automation, smart cities and future opportunities that build upon the ubiquitous Internet of Things. Your research will result in actions that change our environment and our world.


     

    Your Day-to-Day

    As a Senior Researcher on our Customer Experience Research Team, we’ll be looking to you for leadership in both the design and execution of qualitative research efforts that will reveal the unexpected, and you will support our Strategy Team in designing new programs and product offerings for clients. Your typical day may include:

    • Planning innovative research and evaluation studies
    • Leading and mentoring teams of junior researchers
    • Designing effective interview guides
    • Leading in-depth interviewing efforts
    • Developing qualitative data management strategies
    • Leading coding and analysis efforts
    • Interpreting key themes found in the research
    • Integrating qualitative and quantitative research findings
    • Communicating results in creative and visually-compelling ways

    No project is the same. Our work is fast-paced and varied, so you’ll help prioritize what we do to make sure clients get what they need, when they need it.


     

    About You

    You have 4-6 years of experience conducting applied qualitative research, specifically with a focus on customer and/or user experience and a solid academic background, preferably an M.A., M.S., or Ph.D. from a top-ranked university. You have a thorough understanding of the fundamentals of research methods and design. Your tools should include: in-depth interviews, focus groups, field observations, ethnographic and anthropological research, usability testing, content analysis, and other structured research methods. Although most of your work will be qualitative in nature, you should have a strong understanding of how to effectively design and implement mixed-methods studies. Experience with utilities or the clean energy sector is preferred but not required.

    What is required is that you have a passion for your work, seek out and look for fresh perspectives and insights, have a systems-thinking perspective, and want to make an impact. Excellent writing and presentation skills are also essential, as is the ability to tell a good story!

     

    The Core of Who We Are

    We have been pioneers in the clean energy space and are known for the high quality of our work, and the passion for innovation that we bring to each project. Our offices are on the top floor of an historic Pioneer Square loft warehouse, along the waterfront in Seattle, Washington. We offer a very competitive benefits package, are cubicle-free, and have created a great place to work. Think lots of white boards, Ping-Pong, sophisticated analytics, Macs, the occasional office dog, work-hard/play-hard. We prioritize collaboration, expect optimism, and insist upon mutual respect.

     

    How to Let Us Know About You

    We want to hear from you.

    We also want to let you know that every resume is reviewed and you will hear from us—yes or no—regardless of our decision. That’s just who we are.

    Email careers@emiconsulting.com with the following materials:

    • Resume
    • Cover letter; be bold, tell us something real about yourself
    • Writing sample
    • Three references who can speak to your character as well as your accomplishments

     

     

    EMI is an Equal Opportunity Employer and encourages workplace diversity.

     

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